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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Spencer Yu

Spencer Yu

August 20, 2025

5  out of  5
rating by Spencer Yu
"I purchased auto insurance here for many years at a very competitive pricing. During that time, I had multiple policy change requests in person/by phone/by email and they were all done within 30 minutes. The staff here are always helpful and pleasant."
We responded:
"Thank you, Spencer, for your wonderful feedback! I'm happy to know that you've found our pricing competitive and our team efficient in handling your policy changes. We strive to provide helpful and pleasant service every time. If you ever need anything else, feel free to reach out!"
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Ze Yang

August 19, 2025

5  out of  5
rating by Ze Yang
"Very good service. All communication is smooth."
We responded:
"Thank you, Ze Yang! I'm happy you found our service and communication smooth. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can assist with!"
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Nae Mclovingg

August 14, 2025

4  out of  5
rating by Nae Mclovingg
"Good affordable prices! Hobbi was very helpful and made the process smooth! #Period Hobbi!"
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Don Wagner

August 13, 2025

5  out of  5
rating by Don Wagner
"Their attention to detail and quick response is impeccable!!"
We responded:
"Thank you, Don! I'm happy you appreciated our attention to detail and quick response. We strive to provide excellent service to all our customers. Let us know if there's anything else we can assist you with!"
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Max Moore

August 13, 2025

5  out of  5
rating by Max Moore
"We worked with Javi and he was fantastic!"
We responded:
"Max, thank you for your feedback! I'm happy to hear that Javi provided fantastic service. Our team is dedicated to delivering the best experience possible. Let us know if there's anything else we can assist you with!"
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Marny Thavisouk

August 11, 2025

5  out of  5
rating by Marny Thavisouk
"Jessica is very help whenever I need to add a vehicle or help with other issues. She is very pleasant when on the phone and explains everything very well."
We responded:
"Thank you, Marny! I'm happy to hear that Jessica has been so helpful and pleasant in assisting you with your insurance needs. Our team is dedicated to providing clear and friendly service. If there's anything else we can do for you, just let us know!"
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Raad Najam

August 6, 2025

5  out of  5
rating by Raad Najam
"Really loved the conversation with my new agent. Helped me understand the process and reasons behind the new insurance policy. Insurance price was significantly more reasonable than my expectations!"
We responded:
"Thank you, Raad! I'm happy to know that your conversation with our office was helpful and that the insurance pricing met your expectations. We’re committed to providing clear and supportive service. Let us know if you need anything else!"
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K Stephens

July 26, 2025

5  out of  5
rating by K Stephens
"John Cahwood is a State Farm insurance company. They work quickly and effeciently. They helped my wife and I find the best insurance for our needs."
We responded:
"Thank you, K Stephens! I'm happy to know that our team was able to assist you and your wife in finding the right insurance. We aim to provide efficient service and are glad it made a difference for you. If you have any more questions or need further assistance, feel free to reach out!"
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Meredith Schamun

July 25, 2025

5  out of  5
rating by Meredith Schamun
"Someone put me in touch with State Farm through a personal connection and John gave me a call quickly. He was very personal on the phone and explained everything so I understood exactly how I was being covered and gave great advice. Their rates are competitive and nothing beats someone who Individualizes the experience and provides great customer service. I would recommend to anyone in the market for insurance!"
We responded:
"Thank you for your review, Meredith! I'm happy to hear that you appreciated the personalized service and clear explanations. It's great to know that our competitive rates and commitment to individual attention made a positive impression. If you ever need anything else, feel free to reach out!"
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Michelle Wetzel

July 24, 2025

5  out of  5
rating by Michelle Wetzel
"We’ve had John Caywood and his office as our insurance agency for years. Every interaction with them is pleasant and they truly help get you what you need. All-stars all around!!"
We responded:
"Thank you, Michelle! I'm happy to hear that you've had such positive experiences with our office over the years. We're dedicated to providing the support and service you need. Let us know if there's anything else we can do for you!"
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Kayla Holcombe

July 24, 2025

5  out of  5
rating by Kayla Holcombe
"Alex Finn is very kind and is very knowledgeable about his State Farm. He gave us the best quotes also different options and was honest and upfront man. I absolutely recommend this State Farm company. Thank you to Alex would recommend him to anyone!"
We responded:
"Thank you for your review, Kayla! I'm happy to hear that Alex provided you with excellent service and options. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Lauren Trosper

July 24, 2025

5  out of  5
rating by Lauren Trosper
"Nothing but great things to say about this office! Javi Leal has been excellent in communication and efficient in answering all of my questions. I have Auto, Life and now Home Owners Insurance with them!"
We responded:
"Thank you for your wonderful feedback, Lauren! I'm happy to hear that Javi has been excellent in communication and efficiency. It's great to know you're satisfied with your Insurance with us. If you ever need anything else, feel free to reach out!"
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Abby Jeppson

July 23, 2025

5  out of  5
rating by Abby Jeppson
"Received updated plan information quickly and he provided clear descriptions of coverage. Switching from Geico. Easy to work with so far!"
We responded:
"Thank you for your review, Abby! I'm happy to hear that you found the plan information clear and the process smooth. Welcome to our State Farm family! If you have any questions or need further assistance, feel free to reach out anytime."
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peach piggy

July 22, 2025

1  out of  5
rating by peach piggy
"Alex Finn state farm agent at Caywood Ins and Fin SVCS, Inc. 501 East University Ave, Ste 1 Champaign, IL 61820 contacted me on 7/2 saying he wanted to get back my business and quoted auto and home plus rental home bundle for a discount compared to my current plan. I contact with him multiple times through out the process through phone and email. I asked him multiple time to make sure I have insurance coverage for all auto, home and rental property before I cancel because I didn’t want to scramble to get insurance last min. He confirmed over the phone and email that I was covered and can cancel my other insurance. When i check the state farm website and realized that my rental property was not insured a week or so later I contacted him and he said it cannot be insured? Told me to go back to my previous insurance for my rental property but now they won’t accept me while he keeps my home and auto with him. Called their office fl complain and they said that Alex did nothing wrong the insurance was “binded” meaning I am insured only for the short term for my rental property and now cannot get any insurance on my rental property while their agency takes my money for the other policy. But now won’t insure my rental, even though their agent deceived me to cancel my rental policy before everything was confirmed by talking to me in slang only their agent understands. They say they look for someone else to insure me since they cannot but will not tell me when and how much so I could pay 3-4 times I paid in my previous insurance. Agents and manager of agency all scammer when I called to complain they said there is no complaint department. State farm has to take responsibility for their agent or make sure this does not happen lose all customers."
We responded:
"We sincerely apologize for the confusion and frustration you experienced while working with Alex. Providing clear communication and reliable coverage for all our clients is very important to us, and we regret that we did not meet your expectations. Our goal is always to ensure a smooth transition with no gaps in coverage. While we faced eligibility challenges with your rental property, we appreciate the 60-day coverage period that allows us time to explore solutions and work diligently to resolve this issue for you. Please know that your feedback is taken seriously, and we are committed to thoroughly reviewing this situation to improve our service moving forward."
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Felipe Perales

July 22, 2025

5  out of  5
rating by Felipe Perales
"State Farm insurance, have the best insurance benefits!"
We responded:
"Thank you, Felipe! I'm happy to know you're satisfied with the insurance benefits we offer. If you ever have questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Brandon Anaya

July 21, 2025

5  out of  5
rating by Brandon Anaya
"Great service and fast response, I work with David he's a great guy and helped me a lot and guided me through all the process and options for all the type of insurance"
We responded:
"Thank you for your review, Brandon! I'm happy to hear that David provided you with excellent service and guidance through your insurance options. We appreciate your feedback and are always here to assist with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Bianca Varela-Canales

Bianca Varela-Canales

July 21, 2025

5  out of  5
rating by Bianca Varela-Canales
"Dave was very helpful and patient with us. Quick and easy process, 100% recommend."
We responded:
"Thank you for your review, Bianca! I'm happy to hear that Dave was helpful and patient during your process. We strive to make everything quick and easy for our customers. Let us know if there's anything else we can assist you with!"
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Desiree Greene

July 15, 2025

5  out of  5
rating by Desiree Greene
"This agency office is always so nice and helpful everytime I call or email with them! They are quick when it comes to changes needed and always there to help."
We responded:
"Thank you for your review, Desiree! I'm happy to hear that our office has been helpful and responsive to your needs. We’re always here to assist with any changes or questions you might have. Thanks for choosing us!"
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charlotte thiel

June 24, 2025

3  out of  5
rating by charlotte thiel
"I had to take 2 stars off simply because the office manager is very rude. She tries to speak over the customers like its her way or no way at all. YOU SIMPLY MUST HEAR HER OUT kind of thing. Am already trying to find a better company."
We responded:
"Hi Charlotte, I appreciate you taking the time to leave a review. I recognize there have been a lot of moving parts with your claim and I'm sorry that you feel this way about your experience. I would be happy to discuss this situation more specifically with you at any time. "
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Kathryn Yancy

June 9, 2025

5  out of  5
rating by Kathryn Yancy
"The employees are very helpful and courteous. They answer all my questions and help me get the best quality insurance for my house and cars. I appreciate all they do."
We responded:
"Thank you, Kathryn! I'm happy to hear that our team has been helpful and courteous in assisting you with your insurance needs. We strive to provide the best service possible, and your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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MrOlverA006

June 4, 2025

5  out of  5
rating by MrOlverA006
"David Treviño was very helpful, he would make sure that everything ran smooth in the process."
We responded:
"Thank you, for your review! I'm happy to hear that David was able to assist you effectively and ensure a smooth process. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Kim Schaffer

May 10, 2025

1  out of  5
rating by Kim Schaffer
"What a joke of an office, they blatantly told my daughter that "they've went above and beyond for a liability claim". 1. The accident was NOT her fault. 2. They want her to do ALL the leg work. 3. She has a 2nd vehicle with full coverage and her homeowners there. Why should anyone be treated less than, because of the coverages they hold. They are still paying customers!!!! Never have I encountered this type of business from a SF agent office. And I have been a SF customer for 41 years and a former agent employee (different office). 0 Stars"
We responded:
"Hi Kim, I appreciate your understanding of the challenges that come with navigating claims, especially after your 41 years of experience. I want to assure you that we are here to support your daughter, our customer, throughout this process. We’ve been available since our initial conversation and have reached out multiple times, even while I was out of town, to help her through this frustrating situation. We treat all customers equally, regardless of their coverage choices. However, opting out of certain coverages does limit the assistance we can provide. Rest assured, we remain committed to helping your daughter and will continue to follow up. Unfortunately, we're completely dependent on the other company's process, which is beyond our control. While we've been in continual communication, we have reached out to your daughter again to make sure nothing has changed since we talked to her earlier in the week. "
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Soutick Saha

December 12, 2024

5  out of  5
rating by Soutick Saha
"John is amazingly professional and prompt. He helped me every step of the way with any questions I had about my policy and payments."
We responded:
"Thank you, Soutick, for your wonderful feedback! I'm happy to know that our office was able to assist you with your policy and payments. Our team is committed to providing professional and prompt service. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Dave Thomas

December 11, 2024

5  out of  5
rating by Dave Thomas
"Great staff! Very friendly and knowledgeable."
We responded:
"Thank you, Dave! We're happy to know our team made a positive impression. Our staff is dedicated to providing friendly and knowledgeable service. If you need anything else, feel free to reach out!"
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Aimee Thomas

December 11, 2024

5  out of  5
rating by Aimee Thomas
"Great customer service and very helpful with my insurance needs!"
We responded:
"Thank you, Aimee, for your kind words! I'm glad to know our team could assist with your insurance. We're always here to help with any future questions or needs you might have. Have a wonderful day!"